Technical Onboarding Specialist

The Role

We're expanding our onboarding team and looking for a CMS Project Manager to lead onboarding projects for new customers globally. You’ll own the end-to-end delivery, from discovery and data migration to integrations, testing, and launch. This is a customer-facing role with high ownership, autonomy, and impact.

You will collaborate with our developers, onboarding engineers, and editorial specialists to understand each publisher's needs and translate them into efficient technical setups. You will also coordinate directly with customer teams and ensure smooth collaboration between all sides.

Responsibilities

• Lead end-to-end onboarding projects for new publishers, ensuring timelines and quality standards are met.
• Coordinate technical setup, integrations, and content imports together with developers and data engineers.
• Translate customer requirements into clear implementation plans.
• Communicate directly with customers during onboarding — from kick-off to post-launch follow-up.
• Collaborate with sales (HubSpot) and product teams to ensure knowledge transfer and improvement of onboarding processes.
• Use internal AI tools and meeting transcriptions (Claude MCPs) to document and share project learnings.
• Contribute ideas for automation, self-service tools, and process improvements.
• Contribute to the continuous improvement of how we onboard customers globally.
• Occasionally travel for customer workshops, launches, and training (Europe, Asia and US)

Requirements

• 3–5+ years of experience as a project manager or in a similar technical coordination role.
• Experience from journalism, digital publishing, or media technology.
• Strong understanding of web technologies: HTML, JavaScript and CMS platforms.
• Understanding of data structures, APIs, and SaaS/cloud integrations.
• Mindset: Proactive, structured, Solution orientated and customer-focused.
• Experience leading cross-functional projects and collaborating with developers.
• Strong communication skills in English and Norwegian.
• Structured, detail-oriented, and comfortable handling several parallel projects.
• Comfortable managing multiple projects simultaneously.
• Willingness to travel occasionally for customer workshops and launches.
• Curious about media and publishing; Experience in journalism, publishing or media.

Tools You'll Use

Slack, Jira, HubSpot, AI-assisted workflows (Claude MCPs), and internal Labrador CMS tools.

Tech stack that the Developers use

HTML/CSS, JavaScript, React, Node.js, Python, PHP, PostgreSQL, OpenSearch, AWS and Terraform.

Why Join Us

You'll work with some of the most innovative publishers in the world. Organizations that are redefining journalism for the digital era. You'll be part of a small, highly skilled team in Oslo, collaborating daily with colleagues across Norway and internationally. Expect a fast-moving environment, clear ownership, and a role that connects technology and publishing at the core of the industry.

The team at Labrador CMS adopts a collaborative, open, and supportive culture, emphasizing ownership, problem-solving, and continuous improvement. Everyone is encouraged to contribute ideas, take full responsibility for their projects, and is recognized for their success. The environment is described as welcoming and positive, with strong relationships built both internally and with clients.

Work-life balance is valued, with proactive efforts to manage stress and maintain healthy boundaries. Social activities like summer and Christmas parties, and regular gatherings to help strengthen team bonds. The office, located in MESH, offers access to events and networking opportunities.

Employees benefit from professional development support, including paid courses and conferences, and enjoy above-average perks such as a strong pension, flexible equipment choices, and coverage for broadband and mobile costs. The hybrid work model encourages in-person collaboration.

For more information or questions please contact us at john.curmi@eurobase.com or phone number 0047 216 31 051